FAQs

Here are some answers to our frequently asked questions. If you can’t find what you’re looking for, get in contact with us via our WhatsApp number or Contact Us form ❤️

About biw biw

Beauty is Within, Beauty is Wellbeing. We want our customers to show their inner characteristics and biw-ty, and project to the world what they stand for. Wellbeing comes from a sense of security in who you are – that’s the main goal of biw biw, to be comfortable within yourself and appreciate your beauty, both inward and outward. Be happy. Be genuine. Be bold. Smile more.

Imagine you are pronouncing the beginning part of beautiful – “beau beau”.

We’re certified Cruelty Free by PETA. You can view our certification here:

https://crueltyfree.peta.org/company/biw-biw/

We’re proud and passionate that all our products are cruelty free. We hold our suppliers to stringent standards and advocate for complete supply chain transparency and honesty, ensuring our ingredients are never tested on animals. Some of our products are also Vegan and we’re working towards making our whole product range Vegan.



Products

Our products are all made in a pharmaceutical factory and have been formulated and tested to work for all skin types.

This means the ingredients in our custom made formulas will not block your pores.

Delivery

We deliver countrywide in all of Kenya!

You can choose your delivery method at Checkout.

We offer delivery countrywide.

Orders within Nairobi County are delivered within 24-36 hours.

Orders outside of Nairobi County are delivered within 2-4 days.



Payment

Yes! We offer MPESA payment as an option at checkout.

Yes! You can pay MPESA on delivery.

Please reach out to us on our WhatsApp number (+254 704 979 779) or email (hello@biwbiw.com) and we will help you with your order 😊

Orders

Please reach out to us on our WhatsApp number (+254 704 979 779) or email (hello@biwbiw.com) with your order number, and we will try our best to help you out with your order.

Please reach out to us on our WhatsApp number (+254 704 979 779) or email (hello@biwbiw.com) with your order number, and we will try our best to help you out with your order.